♬Order Cancellation
The Product Department will begin to process order in 24 hours after receiving your order. Thus, make sure to cancel your order within 24 hours. If the order has been processed, you will not be able to cancel it. We do not accept any unreasonable cancellation. If you are determined to cancel the order when we are processing it, we cannot refund a full payment of the order to you.
♬Returns
Our policy lasts 15 days. If 15 days have gone by since your receipt, unfortunately we can’t offer you a refund or exchange. Returning shipping will need to be bared by buyer.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
♬Additional non-returnable items:
Gift cards
♬To complete your return, we require a receipt or proof of purchase.
♬Followings are conditions on which return is not accepted:
1: If you return part of the items, the payment cannot be refunded.
2: Worn, used or altered items cannot be returned.
3: Items for used like wig cap, etc cannot be returned.
4: Wigs, facial hair and any other artificial hair including hair pieces, hair accessories, with attached hair cannot be returned.
5: Unauthorized refusal packages will be charged total cost on the order as returning shipping fee. This makes sense in the case that you forget to sign the package and the parcel is returned back to us. Also, you have to pay for the new shipping fee if you would like to receive it again.
♬There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 20 days after delivery
♬Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
♬Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account/paypal again.
Then contact your credit card company/paypal, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
♬Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
♬Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: #1-1-2203,yue xiu xing hui shang cheng,Yuhang District,Hangzhou CN 311112; Receiver Name: Wuhan; Phone number: +86 15267032839
Notice: Returning & Resending shipping fee will need to bare by buyers.
♬What if part of my order is missing or defecting?
First of all, If all items are confirmed to be shipped but you still have a missing item, please contact us with this information.
We can check the orders only if it is reported within 7 days of receipt.
Your order will be handled under following procedure:
1) You will be asked to send photos of the received items and the package.
2) We will check on our shipping system if the item is omitted from the original shipment.
3) When confirmed as missing item, we will process refunding or resending for the missing item.
However, if omitted item checks as sold out, then it will be refunded immediately as well.
♬Shipping
To return your product, you should mail your product to: #1-1-2203,yue xiu xing hui shang cheng,Yuhang District,Hangzhou CN 311112; Receiver Name: Wuhan; Phone number: +86 15267032839
♬You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping fee will be deducted from your refund.
♬Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
♬If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
♬Consumer Service:
Email: [email protected]
Mon-Fri 09:00am-06:00pm(UTC+8)
Closed on Sat, Sun and holidays.
